Somewhere along our societal developmental path, we discovered that it was fun to give a loved one a gift. Who doesn’t welcome a gift? I’ve been loving receiving gifts for as long as I can remember. When I got a bit older, I learned that giving a gift was almost as fun as getting one.
But then, a dangerous concept got into the giving mix, which is: Giving is good. And surprising someone with a gift is even better. Not so fast!
Surprise gifts, especially expensive gifts can be an expensive and a very sad mistake. Over the 16 years of creating murals I’ve had my share of success with the gift of murals, but recently I had a mural ordered as a surprise and the spouse of the giver, was not happy about getting it and there was nothing that could be done to make him happy.
Similar stories have happened to us so now we have a two-step approval process that helps with design and quality control.
Since this sad experience, we have changed our policy about gifts. We will not do surprise gifts with the person ordering the gift of a mural, period. Now, if they want to still do a gift, we need to know the name of the gift recipient and include their name on the signature approval line. No surprises, no unhappy clients..
Quality work is the best policy to avoid a return. We have a layout approval process, then payment, then a printer’s file approval, including a magnification study to show how it will appear on the wall.
Finally we send the approval form with some new stipulations. Please read it all, and either let us know what needs to be fixed, or electronically sign the approval document.
After all that, the only reason to return a mural is a printer’s flaw, which must be reported within 30 days of receiving the mural. If we judge the return to be justified, we will require that the customer return the old mural to us, paying for the shipping fee.
If that sounds harsh, it is just that we do not wish to provide our clients with two murals after they paid for one. Sadly, the “double mural tactic” has happened to us more than once.
We still want to help you have the best nautical chart wallpaper mural possible. Tell us your ideas and we will show you how you can best implement them in your imaginative, excellent mural.
Pick up your smartphone, then call or text us at 801-367-7945.
Now let’s talk about a gift . . .